Wear parts
quickly replaced
DREISTERN-HelpDesk
DREISTERN-Service-Hotline
+49 7622 391-391
From remote maintenance through diagnostics to remote support, our customer service team are on hand to help you with everything concerning your machinery. We provide quick and reliable responses to your questions.
You can reach one of our team directly via our service hotline on +49 7622 391 391. It is open Monday to Friday from 6am to 9pm and from 8am to midday on Saturdays (all times CET).
If you need assistance outside of these hours, simply leave us a message.
Regardless of where your machines are located, our remote maintenance can help to resolve various control and operating problems quickly and easily. We can also support you in real time with live pictures via a remote connection. Our teleservice provides a direct connection between your machinery and our customer service team. So we can support you remotely with diagnostics in the case of a fault and thus help to minimise downtime.
DREISTERNCare
We take care of it
Service at Dreistern stands for valuable services such as HelpDesk-Support, inspection, maintenance, training & education. For example, with the help of our remote support, we can be directly at your system anywhere in the world to help you find the cause of the fault. With our services, you can keep the productivity of your system at the highest level at all times. It goes without saying that we ensure that all affected components are repaired quickly and professionally during each of our service calls.
Service assignments
We are always ready for action when it comes to our customers' roll forming machines. Our technicians set up tools in your plant, optimise your production, eliminate malfunctions and ensure that your roll forming machines are commissioned quickly and smoothly, worldwide!
Inspection
Prevention is better than an expensive cure. Inspections help you to avoid unplanned disruptions and machine standstills. Our experts inspect the electrical and mechanical functioning of your DREISTERN machinery. An inspection report will show you where action is required. Our services also include information and advice on technical issues, as well as on-site inspections for minor damage and faults.
With mutually agreed maintenance and inspection contracts, we define our services for you precisely so that both sides can plan better. In the case of preventive maintenance with a maintenance and inspection contract, the DREISTERN expert comes in advance and carefully checks all parts. This means you avoid unwanted surprises right from the start.
